Call Us +65 6853 3113

   FREE DELIVERY IN SINGAPORE For online purchase above S$100   Stylish Design   LIFETIME Warranty Service

Excel Hardware
 

Goods & Service Quality (A1)

Our store policy states that our business offers goods and services of satisfactory quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law. (A1)

EXCEL Hardware’s Warranty Policy (A2)

We provide warranty from a range of 6 months to 5 years against product defects subject to the make and model of products range, namely parts and services. We clearly declare the terms and conditions of any warranties or service guarantees to protect customers against product defects and non-performance. (A2)

• Lifetime warranty services are provided under all EXCEL products.

• Product warranty are valid from the date of purchase at EXCEL Hardware Pte Ltd. This warranty is not transferable. Proof of Purchase must be presented when making a claim.
• In the event that goods requiring repair or replace under warranty, you are responsible to deliver the product to EXCEL Hardware. After the product has been repaired or exchanged, it will be made available for your collection

EXCEL Hardware’s Return Policy (A3)

Our business has an exchange and refund policy clearly stipulating the time frame of and conditions for any exchanges and refunds. All goods to be returned or exchanged should be presented with their original receipt within 7 days of purchase. (A3)
• Full Exchangeable Items (only applies when all conditions below are met)

• Original packaging
• Never been assembled
• Undamaged

• Non Refundable / Exchangeable Items

• Customization / alteration of items
• Sales items sold at reduced price, offered price or AS-IS items
• Assembled items
• Redemption items or Free of Charge items

• Customer Service Hotline: (65) 6853 3113 (Main Office), (65) 6745 3113 (Eunos Branch)

Operation Hours (Main Office) : Monday – Friday 8.30am to 5.00pm

: Saturday 8.30am to 12.00pm

: Exclude Sunday and Public Holidays

Operation Hours (Eunos Branch) : Monday – Friday: 8.30am to 5.00pm

: Saturday: 8.30am to 12.00pm

: Exclude Sunday and Public Holidays

Cancellation Policy (A4)

Our business clearly states the terms and conditions should the transaction be cancelled. In the event that a transaction is to be cancelled, the transacted amount refunded to the customer will be based on the Exchange and Refund Policy in A3. (A4)

Discounted Prices (A6)

Our business’ discounted prices are clearly and prominently displayed in and on communication materials. Discounts are not entitled for promotional item or cash refund or cash rebate. (A6)
• Discounts are not entitled for promotional item or cash refund or cash rebate.

• Vouchers and coupons are not entitled for promotional item.

• Promotional items are entitled only for Korean Lifestyle System and LED Lightings.

• Any exchange of promotional items products based on stock availability.

• Additional measurement for length of shelves will be charge to the next available size item. For example, Length of shelves: 810mm, To be charge: the price of 900mm shelves.

• Actual price quotation based on onsite measurement.

• Subject price change without prior notice.

Payment Methods (A7)

Our tax invoice indicates the mode of payment in Cash/NETS/Credit Card/ Cheque/ Internet banking in Singapore currency only. (A7)

Accuracy of Charges (A8)

Our business is committed to avoid over and under charging and to ensure correct change is given. The business is GST registered (GST Reg no: 199800642M), all prices are inclusive of 7% GST and in Singapore currency. Prices and costs are communicated clearly to customers prior to confirmation.

There will be no hidden costs in the actual sales carried out. Payments are reflected clearly on the tax invoice issued upon customers’ final payments. Correct change will be given back to customers.

EXCEL Hardware is not responsible for errors resulting from computer hardware or software errors. EXCEL Hardware reserved the right to re-discuss prices subject to additional cost caused by Singapore Government policy change. (A8)

Delivery Policy (A9)

My business has a policy on clearly stating what is included in all prices quoted for any delivery and shipping charges incurred. There will be delivery charge of $30 per trip for item purchases below $100 and no delivery charges above $100, within 3-14 working days from purchase.

Customer or their appointed representatives are responsible for checking the condition of all goods and the quantity before accepting delivery or self-collection. Should there be any discrepancies, there must be made known to EXCEL Hardware within 7 working days from purchase. (A9)

Additional Charges (A10)

For urgent orders, additional charges apply for delivery fee of $150 per trip regardless of purchase amount. In the event that goods requiring repair or replace under warranty, customer is responsible to deliver the product to EXCEL Hardware. Collection services will be charged at SGD$150 per trip. (A10)

Confidentiality (A11)

We ensure the confidentiality and security of customers’ data by storing them in locked cabinets with the access from management and authorized personnel only. Our receipts also indicate the purpose of use for such information and particulars is solely for the sales transaction, billing purpose and job completion only. (A11)

Tampering of browsers or computers (A12)

Our business ensures that we have a policy stating against tampering with customers’ browsers and computers. The policy is prominently displayed on our business’ website. (A12)

Appointment of CIO (A13)

Our business has a CIO or staff equivalent of taking the roles and responsibilities of a CIO. We ensure that we have a policy and procedure in place relating to

Data Protection and Security. The policy is prominently displayed on our business’ website. We also have training program to educate relevant staff in data protection and security aspects. (A13)

CIO: Wong Phui Kuan
Contact: 6853 3113
Address: 10 Admiralty Street, Northlink Building, #03-52/51/34, S757695

• Damaged Items

EXCEL Hardware is unable to refund OR exchange damaged items resulting from misuse, abuse, or normal wear and incorrect self-assembly.

• Delivery Service / Self-Collection

Customer OR their appointed representatives are responsible for checking the condition of the all goods and the quantity before accepting delivery or self-collection.

Should there be any discrepancies, these must be made known to EXCEL Hardware within the day of Purchase.
• Assembly Service

For customers who require assembly services, our delivery contractors can provide the following additional services at separate rates:
• Assembly of EXCEL Hardware furniture

• Installation of curtains and curtain rods

• Drilling services

Please enquire at the EXCEL Service counter for more information and details on the charges. Terms and conditions apply.
• There is strictly no storage service provided.

• The title to the goods shall remain with EXCEL Hardware until full payment is made.

• All prices shown in this sales order are for deliveries within Mainland Singapore.

• All claims against EXCEL Hardware are strictly limited to the price and each item purchased. EXCEL Hardware will not be liable for any injury, loss or

damage whatsoever that may be caused as a result of inaccuracy, error or omission.

Website Information (B3)

We posted our services and products on our business’ website with what are being offered in all our stores. We provide our name of company’s trading entity, GST number, place of registration and address location. Products and services being offered, email and contact numbers, mode of payment online and delivery process are all reflected on our business’ website.

Online Ordering System (C3)

Our business provides an online ordering system that includes description of products and services, quantities, unit prices, shipping charges, total amount, payment methods and delivery modes. These full information enable customers to complete the transaction efficiently and without difficulty.

Online Ordering Mechanism (C4-C5)

Our webpage allows customers to review and accept or reject the terms and conditions of purchase contract. Customers are also able to identify and correct any errors in the transaction details. Our webpage provides a confirmation button to confirm their purchases and finalize the transaction. Customers are able to confirm and accept or reject the offer. A confirmation button is available on the webpage.

Online Ordering Mechanism (C6-C7)

Our webpage also displays various methods and options to receive the goods and/or services. My business processes orders accurately and sends acknowledgement advice to customers.

Order Confirmation Slip (C8)

Our business provides confirmation slips to customers with details of their purchases for their transactions. Information on confirmation slip includes company’s name and address, transaction/order number, date of order and delivery, description of products and services, currency used, payment method, GST and delivery charges, name and addresses of buyers and receivers as well as unique identifier for transaction. Our confirmation slips are displayed on webpage after order is confirmed and acknowledged.


Fulfilment of Order and Delivery (C9)

Our business charges customer only after availability and ability to deliver is confirmed. An order confirmation slip is displayed on webpage after order is confirmed and acknowledged as stated in C8.

 

 

1. EXCEL Terms and Conditions

1.1 EXCEL Hardware Pte Ltd reserved the right to replace the product or relevant part. When the replacement has provided the product or part replaced becomes the property of EXCEL Hardware Pte Ltd. Replacement of the product or part does not extend or restart the warranty period. EXCEL Hardware Pte Ltd offers minimum 6 months warranty to all products as stated in Lemon Law.
1.2 Buyers must bear all responsibilities to all errors information given to EXCEL.

1.1 Buyers are responsible to check all goods when purchasing.

1.2 Lifetime warranty services are not applicable to other defects such as cabinets, laminates, flooring, etc.

1.3 Service charges are applicable.

1.4 Warranty will be void if:

1.6a) Product from misuse, abuse, or normal wear and incorrect self-assembly. 1.6b) Product serial number or brand has been altered or removed.

1.6c) Product without packaging.

1.6d) Failure or damage caused by transport or falling after purchase.

1.6e) Failure or damage caused by fire, flood, earthquake, lighting, war, pest infestations, humid environment, thunder, electrical storm or corrosive gas, etc.

1.6f) Failure or damage caused by any use other than in the prescribed scope; failure or damage caused by the unauthorized modification of the product, damage or loss resulting from improper installation or from installation of the Product in a harsh and hazardous environment, or improper removal, repair, alteration Product.

1.6g) Damage or loss resulting from any incident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or maintenance of the Product. 1.6h) Defects or damages caused by the use of or interaction with third party accessories, optional products or consumables in conjunction with the Product. 1.6i) Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over time due to use, cleaning

practices or water or atmospheric condition, including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.

1.6j) The use of any Product in a manner inconsistent with the product installations or owner’s manual.

1.6k) Subsequent breakage on all fragile parts (Glass/Mirror etc) after products is checked and acknowledged receipt by purchaser.
1.6l) Other failure or damage due to any reason other than the responsibility of this company.
1.5 Buyers agree all the terms and conditions and compulsory charges to be made upon repair of products once purchase is made.

1.6 These conditions shall apply to all contracts for the sale of Goods by EXCEL Hardware to the Buyer to the exclusion of all other terms and conditions including any terms and conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document.
1.7 EXCEL Hardware is not responsible for errors resulting from computer hardware or software errors.

These conditions shall apply to all contracts for the sale of Goods by EXCEL Hardware to the Buyer to the exclusion of all other terms and conditions
including any terms and conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document.
1.8 EXCEL Hardware reserved the right to re-discuss prices subject to the exchange rate changing or different.

1.9 EXCEL Hardware reserved the right to re-discuss prices subject to additional cost caused by Singapore Government policy change.

1.10 EXCEL Hardware reserved the right of disposal of the shipment of goods without consent of consignee after the shipment has arrives to destination port over than one month.

1.11 EXCEL shall not be responsible for loss of the Product or for other incidental, special or consequential damages or expenses incurred by the original
purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expenses not specifically stated above.

1.12 EXCEL shall not be responsible or liable for any failure of or damage to, this Product caused by either chloramine in the treatment of public water supply or cleaners containing chlorine (calcium hypochlorite). The use of high concentrate chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.
1.13 EXCEL Hardware will notify any changes of the above conditions by 7 days in writing.

 

2. CONDITION OF PROJECT AGREEMENT

2.1 A deposit of 50% of the total sale price is required upon confirmation of order.
2.2 Price quoted in Singapore Dollar & subjected to 7% GST.
2.3 Full settlement is required upon delivery.
2.4 Delivery dates for indent order products are estimated 60 days upon 50% of deposit.
2.5 Discount differences upon quantities.
2.6 Non-refundable for deposit once order to be cancelled.
2.7 All cheque should be crossed and made payable to: EXCEL HARDWARE PTE LTD, (Address: 10 Admiralty Street, #03-52/51/34 Northlink Building, Singapore 757695) upon successful payment settled, if not, payment considered invalid.
2.8 Charges apply upon any changes of order or configuration.
2.9 Lifetime warranty services are provided under all EXCEL products.
2.10 Product warranty is valid from the date of purchase at EXCEL Hardware Pte Ltd. This warranty is not transferable. Proof of Purchase must be presented when making a claim.
2.11 In the event that goods requiring repair or replace under warranty, you are responsible to deliver the product to EXCEL Hardware. After the product has been repaired or exchanged, it will be made available for your collection.
2.12 Collection services will be charged at SGD$150 per trip.

 

* All terms and conditions above are applicable to all other EXCEL products as stated below in:

• 3. Panasonic Product Warranty

• 4. Panasonic Auto Door Warranty

• 5. Korean Lifestyle Pole System Warranty

• 6. Basket Series Warranty

• 7. DTC Series Warranty

 

3. PANASONIC PRODUCT WARRANTY
(2 Years Warranty from The Date Of Purchase)

3.1 Substance Of Warranty
3.1a) During the warranty period, in case of quality problem arising other than from artificial damage , free repair will be provided if such problem is confirmed through technical assessment by the company.

3.2 Precautions For Warranty
3.2a) When requesting for repair, please provide the original of the purchasing invoice. Even during the warranty period, free repair or replacement still should not apply to the following circumstances:
3.2b) Failure or damage caused by transport or failing after purchase;
3.2c) Failure or damage caused by fire, flood, earthquake, lighting, war, pest infestations, humid environment, or corrosive gas;
3.2d) Failure or damage caused by any use other than in the prescribed scope; failure or damage caused by the unauthorized modification of the product;
3.2e) Failure to submit the invoice in which the date and shop of purchase are recorded or unauthorized alteration of invoice;
3.2f) Failure to submit authorized alteration of this warranty for quality or unauthorized alteration of this warranty for quality;
3.2g) Other failure or damage due to any reason other than the responsibility of this company;

3.3 Precautions for Safety
3.3a) The construction instruction must be followed in construction or adjustment operations.
3.3b) Do not let anyone pass or close to the construction site in construction operations.
3.3c) If the product is damaged or any component is missing or there is any leak of oil, do not use the product, and contact your local dealer immediately.
3.3d) Do not dismantle, modify or repair the product on your own.
3.3e) Do not use the product for a purpose other than its scope of application.
3.4 Lifetime warranty services are provided under all EXCEL products.
3.5 Product warranty is valid from the date of purchase at EXCEL Hardware Pte Ltd. This warranty is not transferable. Proof of Purchase must presented when making a claim.
3.6 In the event that goods requiring repair or replace under warranty, you are responsible to deliver the product to EXCEL Hardware. After the product has been repaired or exchanged, it will be made available for your collection.
3.7 Collection services will be charges at SGD $150 per trip.
3.8 EXCEL Hardware Pte Ltd reserved the right to replace the product or relevant part. When the replacement has provided the product or part replaced becomes the property of EXCEL Hardware Pte Ltd. Replacement of the product or part does not extend or restart the warranty period.
3.9 Buyers must bear all responsibilities to all errors information given to EXCEL.
3.10 Buyers are responsible to check all goods when purchasing.
3.11 Lifetime warranty services are not applicable to other defects such as cabinets, laminates, flooring, etc.
3.12 Service charges are applicable.
3.13 These conditions shall apply to all contracts for the sale of Goods by EXCEL Hardware to the Buyer to the exclusion of all other terms and conditions including any terms and conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document.
3.14 EXCEL Hardware will notify any changes of the above conditions by 7 days in writing.


4. PANASONIC AUTO DOOR WARRANTY

4.1 12 months’ warranty on manufacturing defects.
4.2 Validity of Quote: 14 Days
4.3 Service or maintenance available on office hours only.
4.4 Additional labour charge will be incurred for servicing after office hours.
4.5 Charges of service or maintenance on office hours - $180 per trip.
4.6 Charges of service or maintenance after office hours - $250 per trip.
4.7 Actual price quotation based on onsite measurement.
4.8 Price quoted in Singapore Dollar & subjected to 7% GST.
4.9 50% deposit required upon confirmation, 50% of payment required upon work completion.
4.10 Discount differences upon quantities.
4.11 Non-refundable for deposit once order to be cancelled.
4.12 All cheque should be crossed and made payable to: EXCEL HARDWARE PTE LTD (Address: 10 Admiralty Street, #03-52/51/34 Northlink Building, Singapore 757695) upon successful payment settled, if not, payment considered invalid.
4.13 Charges apply upon any changes of order or configuration.
4.14 Lifetime warranty services are provided under all EXCEL products.
4.15 Product warranty is valid from the date of purchase at EXCEL Hardware Pte Ltd. This warranty is not transferable. Proof of Purchase must be presented when making a claim.
4.16 In the event that goods requiring repair or replace under warranty, you are responsible to deliver the product to EXCEL Hardware. After the product has been repaired or exchanged, it will be made available for your collection.
4.17 Collection services will be charges at SGD $150 per trip.
4.18 EXCEL Hardware Pte Ltd reserved the right to replace the product or relevant part. When the replacement has provided the product or part replaced becomes the property of EXCEL Hardware Pte Ltd. Replacement of the product or part does not extend or restart the warranty period.
4.19 Buyers must bear all responsibilities to all errors information given to EXCEL.
4.20 Buyers are responsible to check all goods when purchasing.
4.21 Lifetime warranty services are not applicable to other defects such as cabinets, laminates, flooring, etc.
4.22 Warranty will be void if:
4.22a) Product from misuse, abuse, or normal wear and incorrect self-assembly.
4.22b) Product serial number or brand has been altered or removed.
4.22c) Product without packaging.
4.22d) Failure or damage caused by transport or falling after purchase.
4.22e) Failure or damage caused by fire, flood, earthquake, lighting, war, pest infestations, humid environment, thunder, electrical storm or corrosive gas, etc.
4.22f) Failure or damage caused by any use other than in the prescribed scope; failure or damage caused by the unauthorized modification of the product, damage or loss resulting from improper installation or from installation of the Product in a harsh and hazardous environment, or improper removal, repair, alteration or modification of the Product.
4.22g) Damage or loss resulting from any incident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or maintenance of the Product.
4.22h) Defects or damages caused by the use of or interaction with third party accessories, optional products or consumables in conjunction with the Product.
4.22i) Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over time due to use, cleaning practices or water or atmospheric condition, including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.
4.22j) The use of any Product in a manner inconsistent with the product installations or owner’s manual.
4.22k) Subsequent breakage on all fragile parts (Glass/Mirror etc) after products is checked and acknowledged receipt by purchaser.
4.22l) Other failure or damage due to any reason other than the responsibility of this company.
4.23 Service charges are applicable.
4.24 EXCEL Hardware will notify any changes of the above conditions by 7 days in writing.

 

5. EXCEL KOREAN LIFESTYLE POLE SYSTEM WARRANTY

(5 Years Warranty from The Date Of Purchase)

5.1 What is covered under this warranty
5.1a) This warranty covers defects in material and workmanship in the following components of EXCEL KOREAN LIFESTYLE SYSTEM wardrobes and interior-fittings described from the date of purchase from EXCEL Hardware Pte Ltd. This warranty applies to domestic use only.
5.1a) (i) Soft-close drawer slides
5.1a) (ii) Shelves
5.1a) (iii) Clothes rails
5.2 What products are not covered under this warranty?
5.2a) KLS wire basket, KLS organization box, KLS organization compartment, KLS honeycomb, KLS trouser hanger, KLS clothes hanger, KLS cotton towel, KLS bathrobe, etc.
5.3 Lifetime warranty services are provided under all EXCEL products.
5.4 Warranty will be void if:
5.4a) Product from misuse, abuse, or normal wear and incorrect self-assembly. 5.4b) Product serial number or brand has been altered or removed.
5.4c) Product without packaging.
5.4d) Failure or damage caused by transport or falling after purchase.
5.4e) Failure or damage caused by fire, flood, earthquake, lighting, war, pest infestations, humid environment, thunder, electrical storm or corrosive gas, etc.
5.4f) Failure or damage caused by any use other than in the prescribed scope; failure or damage caused by the unauthorized modification of the product, damage or loss resulting from improper installation or from installation of the Product in a harsh and hazardous environment, or improper removal, repair, alteration or modification of the Product.
5.4g) Damage or loss resulting from any incident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or maintenance of the Product.
5.4h) Defects or damages caused by the use of or interaction with third party accessories, optional products or consumables in conjunction with the Product.
5.4i) Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over time due to use, cleaning practices or water or atmospheric condition, including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.
5.4j) The use of any Product in a manner inconsistent with the product installations or owner’s manual.
5.4k) Subsequent breakage on all fragile parts (Glass/Mirror etc) after products is checked and acknowledged receipt by purchaser.
5.4l) Other failure or damage due to any reason other than the responsibility of this company.
5.5 Lifetime warranty services are not applicable to other defects such as cabinets, laminates, flooring, etc.
5.6 Service charges are applicable.
5.7 What will EXCEL do to correct the problem?
5.7a) EXCEL will examine the product and decide, at its sole discretion, if it is covered under the warranty. If considered covered, EXCEL through its own service operations will then, at its own sole discretion, offer to:
5.7a) (i) Repair the defective product or
5.7a) (ii) Replace it with the same or a comparable product or
5.7a) (iii) Contribute towards a suitable replacement
5.7b) If it is covered by this warranty, EXCEL will pay the costs of repair, spare parts, labour and travel for repair staff , that EXCEL incur , provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by EXCEL. Replaced parts become the property of EXCEL.
5.7c) If the item is no longer sold by EXCEL, EXCEL will provide an appropriate replacement. It is EXCEL that determines, at its sole discretion, what constitutes an appropriate replacement.
5.8 What is not covered under this warranty?
5.8a) This warranty does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
5.8b) This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents, pest infestations or item bought from AS-IS.
5.8c) This warranty does not apply if products have been placed outdoors or in a humid environment example, bathroom. This warranty does not cover consequential or incidental damages.
5.9 Care instructions
5.9a) Assemble according to the assembly instruction. Secure the wardrobe poles by fixing them to firm ceiling and firm wall. Keep in mind that different ceiling and wall materials required different types of ceiling or wall fittings. If you are uncertain, contact us at Tel: (65) 6853 3113
5.9b) Follow the recommended weight load, with a maximum 20kg on all shelves and drawers. If otherwise not stated.
5.9c) Wipe clean with a cloth damped in mild cleaner. Then wipe clean with a dry cloth.
5.10 Home Delivery / Installation
5.10a) Contract will be valid upon receiving complete chop and sign quotation, floor plan with layout of KLS system wardrobe. Terms and conditions apply.
5.10b) Customers OR their appointed representatives are responsible for checking the condition of all goods and the quantity before accepting delivery / installation.
5.10c) Should there be any discrepancies, these must be made known to EXCEL Hardware within the day of purchase, delivery or installation.
5.10d) The date and time of delivery and installation of all product purchased will be strictly scheduled by EXCEL Hardware Pte Ltd only. On the day of Measurement, Delivery, or Installation, the timing is as followed.
5.10d) (i) Morning Shift – 9.00am to 1.00pm
5.10d) (ii) Afternoon Shift – 2.00pm to 6.00pm
5.11 EXCEL Hardware Pte Ltd reserves the rights to amend the schedule arrangements of no costs.
5.12 The title to the goods shall remain with EXCEL Hardware until full payment is made.
5.13 All claims against EXCEL Hardware are strictly limited to the price and each item purchased. EXCEL Hardware will not be liable for any injury, loss or damage whatsoever that may be caused as a result of inaccuracy, error or omission.
5.15 Additional discount is not entitled for promotional item or cash refund or cash rebate.
5.16 Vouchers and coupons are not entitled for promotional item.
5.17 Promotional items are entitled only for Korean Lifestyle System and LED Lightings.
5.18 Free honeycomb is only available for system with drawers only.
5.19 Any exchange of promotional items products based on stock availability.
5.20 Additional measurements for length of shelves will be charge to the next available size item. For example, Length of shelves: 810mm, To be charge: the price of 900mm shelves.
5.21 Actual price quotation based on onsite measurement.
5.22 Sliding doors are not entitled for promotional item: String Curtains.
5.23 Subject price change without prior notice.
5.24 Full payment to be made upon confirmation of order. (EXCEL HARDWARE PTE LTD: 10 Admiralty Street, #03-52/51/34 Northlink Building, Singapore 757695)
5.25 Installation time and date to be notify upon full payment is being settle. Usually takes 7 working days.
5.26 Buyers must bear all responsibilities to all errors given by EXCEL Hardware.
5.27 Buyers are responsible to check all goods when purchasing.
5.28 Collection services will be charges at SGD $150 per trip.
5.29 These conditions shall apply to all contracts for the sale of Goods by EXCEL Hardware to the Buyer to the exclusion of all other terms and conditions including any terms and conditions which the Buyer may purport to apply under any purchase order, confirmation of order, or similar document.
5.30 EXCEL Hardware will notify any changes of the above conditions by 7 days in writing.

 


6. BASKET SERIES WARRANTY

(5 Years Warranty from the Date of Purchase)

6.1 Lifetime warranty services are provided under all EXCEL products.
6.2 This warranty only covers failure or malfunctions occurred during the warranty period and in normal use conditions as will as for any material or workmanship defect.
6.3 Product warranty is valid from the date of purchase at EXCEL Hardware Pte Ltd. This warranty is not transferable. Proof of Purchase must be presented
when making a claim.
6.4 In the event that the goods requiring repair or replace under warranty, you are responsible to deliver the product to EXCEL Hardware. After the product has been repaired or exchanged, it will be made available for your collection.
6.5 EXCEL Hardware Pte Ltd reserved the right to replace the product or relevant part. When the replacement has provided the product or part replacedbecomes the property of EXCEL Hardware Pte Ltd. Replacement of the product or part does not extend or restart the warranty period.
6.6 Collection services will be charges at SGD $150 per trip.
6.7 Buyers must bear all responsibilities to all errors given by EXCEL Hardware.
6.8 Buyers are responsible to check all goods when purchasing.
6.9 Warranty will be void if:
6.9a) Product from misuse, abuse, or normal wear and incorrect self-assembly.
6.9b) Product serial number or brand has been altered or removed.
6.9c) Product without packaging.
6.9d) Failure or damage caused by transport or falling after purchase.
6.9e) Failure or damage caused by fire, flood, earthquake, lighting, war, pest infestations, humid environment, thunder, electrical storm or corrosive gas ,etc.
6.9f) Failure or damage caused by any use other than in the prescribed scope; failure or damage caused by the unauthorized modification of the product, damage or loss resulting from improper installation or from installation of the Product in a harsh and hazardous environment, or improper removal, repair, alteration or modification of the Product.
6.9g) Damage or loss resulting from any incident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or maintenance of the Product.
6.9h) Defects or damages caused by the use of or interaction with third party accessories, optional products or consumables in conjunction with the Product.
6.9i) Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over time due to use, cleaning practices or water or atmospheric condition, including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.
6.9j) The use of any Product in a manner inconsistent with the product installations or owner’s manual.
6.9k) Subsequent breakage on all fragile parts (Glass/Mirror etc) after products is checked and acknowledged receipt by purchaser. 6.9l) Other failure or damage due to any reason other than the responsibility of this company.
6.10 Lifetime warranty services are not applicable to other defects such as cabinets, laminates, flooring, etc.
6.11 Service charges are applicable.
6.12 These conditions shall apply to all contracts for the sale of Goods by EXCEL Hardware to the Buyer to the exclusion of all other terms and conditions including any terms and conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document.
6.13 EXCEL Hardware will notify any changes of the above conditions by 7 days in writing.

 

7. DTC SERIES WARRANTY
(5 Years from the Date of Purchase)

7.1 This warranty covers defects in material and workmanship in DTC Products.
7.2 Lifetime warranty services are provided under all EXCEL products.
7.3 Product warranty is valid from the date of purchase at EXCEL Hardware Pte Ltd. This warranty is not transferable. Proof of Purchase must be presented
when making a claim.
7.4 In the event that the goods requiring repair or replace under warranty, you are responsible to deliver the product to EXCEL Hardware. After the product has been repaired or exchanged, it will be made available for your collection.
7.5 Collection services will be charges at SGD $150 per trip.
7.6 EXCEL Hardware Pte Ltd reserved the right to replace the product or relevant part. When the replacement has provided the product or part replaced becomes the property of EXCEL Hardware Pte Ltd. Replacement of the product or part does not extend or restart the warranty period.
7.7 Buyers must bear all responsibilities to all errors given by EXCEL Hardware.
7.8 Buyers are responsible to check all goods when purchasing.
7.9 Warranty will be void if:
7.9a) Product from misuse, abuse, or normal wear and incorrect self-assembly. 7.9b) Product serial number or brand has been altered or removed.
7.9c) Product without packaging.
7.9d) Failure or damage caused by transport or falling after purchase.
7.9e) Failure or damage caused by fire , flood , earthquake , lighting , war , pest infestations, humid environment , thunder, electrical storm or corrosive gas ,etc.
7.9f) Failure or damage caused by any use other than in the prescribed scope; failure or damage caused by the unauthorized modification of the product, damage or loss resulting from improper installation or from installation of the Product in a harsh and hazardous environment, or improper removal, repair, alteration or modification of the Product.
7.9g) Damage or loss resulting from any incident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or maintenance of the Product.
7.9h) Defects or damages caused by the use of or interaction with third party accessories, optional products or consumables in conjunction with the Product.
7.9i) Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over time due to use, cleaning practices or water or atmospheric condition, including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.
7.9j) The use of any Product in a manner inconsistent with the product installations or owners manual.
7.9k) Subsequent breakage on all fragile parts (Glass/Mirror etc) after products is checked and acknowledged receipt by purchaser. 7.9l) Other failure or damage due to any reason other than the responsibility of this company.
7.10 Lifetime warranty services are not applicable to other defects such as cabinets, laminates, flooring, etc.
7.11 Service charges are applicable.
7.12 These conditions shall apply to all contracts for the sale of Goods by EXCEL Hardware to the Buyer to the exclusion of all other terms and conditions
including any terms and conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document.
7.13 EXCEL Hardware will notify any changes of the above conditions by 7 days in writing.

 

 

 

 

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