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Warranty & Replacements

LIFETIME ONSITE WARRANTY (FOR SINGAPORE ONLY)

As a Singapore brand, Excel Hardware Pte Ltd prides itself in having the customer’s first mindset by spearheading the business with three key pillars; safety, sustainability, and service.

WARRANTY LIMITATIONS

This Warranty is valid only for products that you bought directly through us or our authorised partners (please see here for our authorised partners, or “EPP” (Excel’s Preferred Partner). As we cannot determine the authenticity or original condition of products sold through other channels apart from the abovementioned, we regretfully won’t be able to provide warranty support for those products.
In the event the defective Excel Hardware Pte Ltd product is obsolete or has been discontinued, Excel Hardware Pte Ltd reserves the right to replace the defective hardware with a current offering. No guarantee of interchangeability is offered.

In the event the defective 
Excel Hardware Pte Ltd product is obsolete or has been discontinued, Excel Hardware Pte Ltd reserves the right to replace the defective hardware with a current offering. No guarantee of interchangeability is offered.

a. WHAT OUR WARRANTY COVERS

We warrant the following:

● The Product you bought will match the descriptions we gave you when you contacted us, or through our EPPs;
● The Product will be of satisfactory quality; and
● The Product will fit your particular purpose if we promised that the Product would meet a need you told us about, based on our documentary records.

b. LIFETIME LIMITED WARRANTY (FOR SINGAPORE ONLY)

For all orders placed with us, customers will benefit from a lifetime warranty on manufacturing defects. Our warranty for manufacturing defects EXCLUDE wear and tear, and products affected by wear and tear and will not be considered or eligible for exchange.

The following details the 
exclusion from this warranty:

● Wear and tear, or due to the natural aging of materials;

● Modifications or failure to follow the recommended assembly or aftercare instructions; or

● Abuse, negligence, accident, fire or water damage, transportation by the customer, or other causes beyond our control.

● Rust coverage for all products with chrome finishing.

Rust Coverage
Do note that rust coverage is only applicable to our stainless steel products.

For products with defects, a 1 to 1 exchange can be done at our warehouse:

10 Admiralty Street
#03-52
Northlink Building
Singapore 757695

c. ONSITE WARRANTY (FOR SINGAPORE ONLY)

Our onsite warranty is 
Excel Hardware Pte Ltd’s way of ensuring that you get the best out of the product you’ve purchased. By signing up for our onsite warranty package, you will get access to a specialised Excel Hardware Pte Ltd technician to help resolve any issues you might face where the product is installed at.

The available onsite warranty options are as follows:

1-time payment of:

6 months Onsite Warranty: $150

2 years Onsite Warranty: $250

5 years Onsite Warranty: $500

ci. COMPLIMENTARY ONSITE WARRANTY (FOR SINGAPORE ONLY)**

Customers may enjoy a complimentary** onsite warranty package if they complete the following steps:

For a 6-months package:

1. Submit a Google Review 

For a 1.5 year package:

1. Submit a Google Review

2. Upload a photo of the Excel Hardware Pte Ltd product(s) you have purchased and installed

3  Post and tag us on Facebook & Instagram

4. Fill in & submit this form here to redeem warranty.

*Subject to Excel Hardware’s discretion.

Redeem Warranty


d. LIMITATION ON TRANSFERABILITY OF WARRANTIES

The Excel Hardware Pte Ltd Warranty* applies to the listed address stated on the warranty at the time of registration or purchase. All subsequent owners of the acquired Excel Hardware Pte Ltd product(s) are "as is". Any attempt to transfer any warranty in violation of this paragraph will void the warranty. If you have questions about the transferability of your warranty, please contact (65) 6853 3113.

*Lifetime & Onsite
** Complimentary onsite lifetime warranty services are only applicable if purchase was made through an Excel Preferred Partner (EPPs) to cover manufacturing defects.