Shipping policy
Delivery within Singapore
- Next-day delivery: order in-stock items before 5pm and we deliver the next day. There are no deliveries on Sundays and public holidays.
- Free delivery for orders of S$100 and above. Orders below S$100 have a delivery fee of S$30.
- Made-to-order and special-order items (for example, customised sizes or the Nazzaro ceiling-mounted dish rack): we'll confirm your delivery date when you order, usually within 21 working days.
Self-collection
Collect your order from the Excel Brand Experience Centre (BEC), 10 Admiralty St, #03-35 Northlink Building, Singapore 757695, Monday to Saturday: Mon–Fri 8:30am–5:30pm, Sat 8:30am–4:30pm. Self-collection isn't available on Sundays and public holidays.
Checking your order
Please check the items and quantities when you receive or collect your order. Let us know of any discrepancy within 7 working days of purchase.
Warranty repairs and replacements
For items needing repair or replacement under warranty, please bring the item to Excel Hardware, or book our Jobsite Service (S$188.88) and a technician will come to you.
Questions
Our Client Advisors are available at +65 6853 3113 (call or WhatsApp).